Refund Policy

1. The principle

You pay only once you have seen your site working and you are happy with it. There is no contract term, no cancellation fee and no final invoice. Below is exactly what happens to each payment in each situation, so there are no surprises.

2. The free preview

The preview costs $0 and commits you to nothing. If you do not like it, I revise it without limit. If you still do not want to go ahead, it comes down and you pay nothing. There is nothing to refund.

3. The $450 start payment

Due after you accept the preview, before launch.

• If I fail to launch within 48 hours for reasons on my side — full refund, unless you would rather wait.
• If you cancel after paying but before launch — I refund the payment less documented costs already incurred for you (in practice, the domain registration fee if one has been registered). The domain stays yours either way.

4. The $450 go-live payment

Due the day the site is live on your domain — the point at which the launch service is fully delivered. For that reason it is not refundable after launch. If the launched site has defects, report them and I fix them within 48 hours at no charge.

5. The $149 monthly service

• Billed in advance each month, starting on day 31 after launch.
• Cancel at any time by email, effective at the end of the paid month. The site stays up until then.
• The current month is not refunded pro rata — in exchange there is no cancellation fee and no notice period.
• If the site was down for more than 24 hours in a month for reasons on my side, I credit a proportional part of that month’s fee automatically.

Within 7 days of cancelling you receive the complete site files and the domain transfer code.

6. How to request a refund or cancel

Email jordan@webrion.us with the site address and a line on what you need. I confirm receipt within 2 business days. Refunds go back through Stripe to the card you paid with, within 14 days.

7. Chargebacks

Please email me before disputing a charge with your card issuer. I will resolve it faster and without the fees a dispute triggers. I keep records of every preview approval, payment and change request in case a dispute does arise.

8. Your state’s law

Nothing in this policy limits any right you have under the consumer protection law of your state that cannot be waived. If any part of this policy conflicts with such a law, the law wins for that part and the rest still applies.